Frequently Asked Questions / Faqs

1. What is MiTaxi.net?

It is the trade name of TWH QUALITY SERVICES, S.L., a passenger transport company operating online and specialized in transfers throughout Spain.

2. How much does a transfer cost?

You can check prices online 24/7. Fill in the form on the main page and you will get the total price of your transfer (no last-minute surcharges, unless you request changes).

3. How can I make a booking?

Follow three steps:
a) Fill in the online form with full addresses (street, number, and postal code) or the name of the establishment. Google Maps will recognize them automatically.
b) Carefully read the General Terms and Conditions of the Transport Contract.
c) Make the payment: Once the payment is accepted, you will receive by email the confirmation voucher with all details, the local transport provider’s assistance number, and the 24 h MiTaxi.net customer support phone number.

4. How can I pay?

We accept: PayPal, credit card (VISA/Mastercard and others), Bizum.
When you choose the payment method, you will be redirected to the secure website of the banking institution. Once the payment is received, we will confirm your booking.

5. How do I contact the driver?

At the arrivals hall (airport/train station), a driver will be waiting for you with a sign showing your name. If you have trouble finding them, do not leave the arrivals area.
Check your confirmation voucher: it includes the local provider’s phone number and the 24 h MiTaxi.net number.

6. How long will the driver wait for us?

At airports: 60 minutes after flight arrival. If there is no news after that time, the driver will try to contact you; if unsuccessful, they will leave, and the service will be considered completed.
If customs or baggage claim delays you more than 30 minutes, contact the provider (number on the voucher) or our 24 h line.
At train station/port/bus station: 15 minutes after arrival.
At private address/restaurant/hotel: 10 minutes.

7. What if my flight is delayed?

Don’t worry: we monitor flights. If the delay is more than 1 hour, call the 24 h number shown on your voucher. If it is 2 hours or more, contact us to reschedule your transfer (subject to availability).

8. What happens if my flight is cancelled?

Call the 24 h line as soon as possible to rebook your transfer. Claim the transfer cost from your airline (we will provide the invoice). When you have a new arrival date and time, notify us and we will arrange the new transfer.

9. What type of vehicle will we travel in?

For standard bookings, we do not guarantee a specific model; we will send the best available vehicle (possibly larger or higher category). For Premium or minivan bookings, you will be collected by the vehicle requested or a superior one. For 5+ passengers, we use minivans, minibuses, or coaches. All vehicles are mid/high-range, safe, and comfortable, with professional drivers.

10. Is the transfer direct?

Yes, door-to-door. If access prevents us from reaching the door, we will drop you off at the closest possible point.

11. Do babies and children count as passengers? Can they travel with a stroller?

Yes, they must be included in the booking. The use of child seats may have an extra cost; specify the type and quantity when booking. For infant carriers (maxicosi), we recommend bringing your own (not available at all destinations). Not available in minibuses or coaches.
Strollers can be transported. Each child counts as a passenger and may carry 1 piece of luggage (suitcase or stroller) plus 1 hand bag. If you exceed the luggage allowance, add extras or book a larger vehicle.

12. How much luggage can I take?

By default: 1 standard suitcase (≈ 38.5 × 26.5 × 58 cm) + 1 hand luggage per
passenger.
If you carry extra/oversized luggage (golf, diving, bikes, etc.), indicate it in the booking (special box or in comments). If a second vehicle is required, it will be charged to the passengers.
During booking you can specify special needs; in such cases, choose minivan. If the option is not available, describe it in comments and we will offer the best solution within 1 working day.

13. Can I book without giving the exact address?

No. We need the full address to calculate price and organize the service. If you change the destination, notify us by email at reservas@mitaxi.net or inform the driver. If the price increases and we can accept the change, the difference must be paid.

14. What if I travel with a wheelchair?

At many destinations we offer adapted vehicles (subject to availability). We can always transport a folding wheelchair in a minivan (reduced luggage capacity).
Indicate it under Extras when booking. If you require an adapted vehicle, select that option. If carrying a folding chair with 3 passengers and luggage, book a minivan.

15. Is the booking private or shared?

Always private. You will travel exclusively with your group, avoiding queues, waits, and stops.
All transfers are carried out with authorized vehicles (according to local regulations) and professional drivers.

16. What if I cancel my trip?

Check the General Terms and Conditions of the Transport Contract for the required notice period and possible costs.

17. What documents should I show the driver?

The booking voucher (paper or digital: mobile/tablet).

18. What time should I indicate when booking?

From airport/station/port: indicate the time on your ticket (local time) so the driver can calculate timing.
To airport/station: indicate the time you want to be collected.

19. Does the driver speak English?

Some do. If not, you can always contact our 24 h phone support (listed on your
confirmation).

20. Can I drink, smoke, or eat during the transfer?

No, under no circumstances.

21. I can’t find my destination in the form.

Write to us at reservas@mitaxi.net and we will add it.

22. Can I modify my booking?

Yes. Once confirmed, you will receive a service number by email. Request changes at reservas@mitaxi.net indicating that number.
Changes are accepted up to 24 h before the service. For less than 24 h, call the 24 h number on your voucher.

23. Is it safe to enter my card details?

Yes. Payment is made through the bank’s secure server. MiTaxi.net does not access or store your card data.

24. I can’t find my town or final destination.

We operate in many destinations and are expanding daily. If it is not listed, enter the full address and postal code and send the request; we will reply shortly.

25. Are pets allowed?

Yes, but please indicate it when booking. They must travel in an IATA-approved
carrier.

26. Can I make a stop to pick up keys?

Yes, 1 stop of up to 5 minutes within the same town or resort as your final
destination. Request it as an extra stop and provide the full address.

27. I need an invoice.

Tick “With invoice” when booking and enter your billing details. You will receive the invoice by email along with the confirmation.

28. Where will I meet the driver?

At airports/stations, meeting point details are shown on your voucher. In most cases, the driver will wait in Arrivals with a sign showing the main passenger’s name.

29. What if the driver is late?

We reconfirm all services in advance. If exceptionally delayed, call the local provider’s assistance number on your voucher. A delay is considered if the driver is not present 20 minutes after the scheduled time.

30. I have paid but have not received the voucher.

It is usually sent shortly after payment and provider acceptance (sometimes up to 4 hours). Check your Spam folder. Add no-reply@reservasmitaxi.net and
reservas@mitaxi.net to your contacts. If you still do not receive it, write to us at
reservas@mitaxi.net providing another email address.

31. Do I need to reconfirm my transfers?

No, we reconfirm with the drivers a few days before each service.

32. Our group arrives on two different flights but wants to travel together.

We don’t recommend it: the driver monitors only one flight and waits up to 1 hour after its arrival. If you still request it, indicate the latest flight arrival time.

33. How can I send thanks, feedback, or suggestions?

After your trip we will send you a short survey. You can also write to us anytime at
reservas@mitaxi.net, or leave us a review on Google:
Leave your review here